This is a working design concept of the Dr. Depannage platform: the customer app your users will book with, and the control centre your team will run it from.
Six key moments of the customer experience, exactly as described in your specification: minimal, premium, and never more than a few taps.
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Every booking, technician, payment and emergency, managed live by your team. New services and prices are added here, no app update needed.
| Ref | Customer | Service | Technician | Status |
|---|---|---|---|---|
| DP-000131 | M. Ramsamy | Electrical | — | Emergency |
| DP-000130 | S. Wong | Air Conditioning | — | Pending |
| DP-000129 | A. Bhugowan | Painting | D. Louis | Assigned |
| DP-000123 | S. Peerthum | Plumbing | J-M. Perrine | En route |
| DP-000122 | R. Dookhun | Carpentry | V. Appadoo | Completed |
Phase 1 launches the booking business. The same foundation then opens up to professionals, suppliers and transport, without rebuilding anything.